COVID-19 Safety Precautions

This is for your information on how to book appointments or how things are operated especially for in-office sessions while we are under the influence of COVID-19 safety measures.

New Patient Bookings

All new patients' intake and assessments are done virtually. 

This is different from free Discovery Calls.

It is because an initial session requires a lot of talking even for a massage therapy, it is safer to do this online where we can see each other well without masks. It is the best way to practice social distancing, and a virtual session poses no risk of close contact.

Do not worry, this is also the beginning of the treatment.

You will receive a written treatment plan and self-care instructions so that you can start your health journey right away. Many patients find this dedicated intake/beginning of the treatment very helpful in providing their information to me and receiving detailed care plans as there is no rush in the process. 

We will also do a risk/benefit assessment for in-office visits if it is your preference for your follow-up treatments.

Fees paid by e-transfer within 24hrs from the session.

For Follow-ups after 6 months or more since your last visits

6 months is enough to create changes in many aspects of health.

Please book a virtual initial visit, even if you would like an in-office treatment.

This re-evaluation of your health status helps us restructure your treatment plan and make our treatment most adequate and effective, and minimize talking in the office.


Fees paid by e-transfer only within 24hrs from the session.

For Subsequent Follow-ups

**Virtual Care is always the first option!!**

This options for everyone and all care needs

Feel free to book from the site.

For IN-OFFICE sessions

This is for those who is deemed essential, as my regulatory Colleges strongly encourage to only treat patients in person if virtual care cannot address the concerns, and the the benefit of doing so exceeds the risks.


To book IN-OFFICE sessions, book following TWO appointments.

1. Pre-visit VIRTUAL Check-in; booked within a few day from your requested in-office treatment (Ideally the day before)

2. Request for IN-OFFICE treatment of your choice; on the day you would like to come in.


Pre-visit VIRTUAL Check-in needs to be done so that we quickly touch base virtually (phone or video) how you are doing, and if there are any changes in your health status for;

- COVID-19 symptoms screening

- Regarding your health concerns you present for your in-office treatment

This helps minimize talking in office at the time of your appointment.


Please note, IN-OFFICE treatments are for essential cases only.

If I find doing in-office treatment is not safe or risk overweights the benefit, I might suggest continuing with virtual visits, and in-office might be cancelled.

Also note, you cannot be seen if Pre-visit Virtual Check-in is not done as per the guideline I must follow!

On The Day Of Your In-Office Session

1. COVID-19 Pre Screening Survey

Once your in-office request is approved, an email with a link to the COVID-screening questionnaire will be emailed to you 3hr prior to your scheduled appointment time

Please make sure to answer them, or I cannot see you!

2. No Early Arrival

To keep the space human traffic free as much as possible.

Try to arrive within 5min of your scheduled appointment time.

3. Wearing a Mask

You are required to wear a mask (disposable or reusable) to enter my office.

If you do not have one, you may purchase a disposable one from me at $2/mask (tax included).

4. Final Prescreening Upon Arrival

You will be asked about your final health status upon arrival, and your temperature will be measured with a contactless thermometer.

A pulse oximeter (to check your oxygen levels in your blood) might be used when it is needed.

5. Hand-Washing/Hand Sanitization Upon Arrival And Before Entering The Office

You will be guided to a sink or asked to use the washroom for hand washing, or provided with hand sanitizer.

6. About Accompanying Persons

Unless needed for medical reasons, it is not recommended that an accompanying person stays in the office while you are receiving your care.

7. Water

Water will not be served.

Please bring water with you!


8. Personal Belongings

Place your personal belongings in the container provided

The container will be cleaned before and after each patient.

9. Avoid Touching Walls And Other Items/Objects Whenever Possible.

10. Air Ventilation In The Room

If you are comfortable, we will keep the small windows open for better air ventilation.

There is an air purifier with HEPA filter and UV light in the treatment room.


11. Disrobing & Beginning of The Treatment

We have done all intake virtually, so we will proceed to treatment right away!

  For Acupuncture Patients

  • Have something in your stomach before your session. Acupuncture with empty stomach can cause dizziness and fainting.

  • Keep your hair tied if it is long.

  • We only place needles where they are already or easily exposed.

  • Please come with clothes that give me access to lower limbs and upper limbs, and possibly - ears and head.

  • If you can quickly expose your abdomen or lower back, I may place needles there.

  • If you are cold, you will be provided with a folded clean sheet

  • A table warmer under the vinyl table cover can be turned on and a heating lamp can be placed over you if you are cold.

  • Keep your mask on if possible.

  • I will leave the room as soon as needles are placed.


  For Herbal Patients (Virtual session is always the first option!)

  • We do not remove masks and do the intake in the room.

  For Massage Therapy Patients

  • Only undress where will be treated (this will be discussed during virtual pre screening session)

  • Place your clothes in the designated container provided

  • Keep your mask if possible.

  • A folded sheet and/or bath towel will be used instead of a blanket

  • If you are cold, a table warmer placed under a vinyl cover will be turned on

  • Tie your hair to minimize us touching it

  • Headrest covers; either fabric or disposable. Fabric one will be cleaned after each use.

12. After Your Visit

Unless necessary, all patients are asked to leave the office as soon as they are ready

13. Payment

Under $100; can be paid via debit contactless payment

Over $100; e-transfer to be made within 24hr from your visit

Receipts with be issued upon payment


Thank you for your understanding and cooperation so that everyone can stay safe and healthy!

Please note:

Chinese Medicine (and Acupuncture) and Massage Therapy are separate entities and each discipline requires a separate intake and and assessment and are billed as such. Thus they cannot be offered in the same appointment. 

©      Akari Yokokawa  2020

253 Danforth Avenue

(Lower Level)

Toronto, ON, Canada

Email Akari